TERMS AND CONDITIONS OF SALE

ORDER or BOOKING or RENTAL: Purchase of Services.
SERVICES: Seasonal rental of accommodation or bare pitch for “tourism.”
ACCOMMODATION: Tent, caravan, mobile leisure residence, light leisure dwelling, studio, and cottage.
GROUP: Any reservation of more than 4 pitches (bare or with accommodation) by the same individual or by different individuals who know each other and are traveling together for the same reasons and for the same stay dates at a campsite operated under the “Romanée” brand is considered a group.
MAXIMUM SLEEPING CAPACITY: The maximum sleeping capacity corresponds to the number of people authorized to stay in accommodation or on a campsite pitch. For accommodations, the maximum number is indicated at the time of online booking or in a description folder if booked at the campsite reception desk. For bare pitches, the maximum number of authorized guests is always 6 people.

ARTICLE 1 – SCOPE

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitch on campsites operated by SAS GALACTUS INVEST (excluding sites under the “Yelloh! Villages” brand) at 91, Cours Lafayette – 69006 LYON, registered with the LYON RCS under Siren No. 38335109500104, to professional or non-professional clients or consumers (“Clients” or “the Client”), via its website www.grouperomanee.com or the individual campsite websites, by phone, postal mail or email, or at a location where the Provider markets the Services.

They do not apply to pitch rentals for the installation of mobile leisure homes (mobile homes), which are subject to a “leisure” contract.

The main features of the Services are presented on the website www.grouperomanee.com or on individual campsite websites, or on a written medium (paper or electronic) if booked by other means than remote ordering. The Client must review them before placing any order. The choice and purchase of a Service are the sole responsibility of the Client.

These General Terms and Conditions of Sale apply exclusively, excluding any other Provider terms, especially those for other sales channels.

These Terms are accessible at any time on the website and will prevail, where applicable, over any other version or contractual document. The version applicable to the Client is the one in force on the website or communicated by the Provider at the time the Client places the Order.

Unless proven otherwise, the data recorded in the Provider’s IT system constitutes proof of all transactions with the Client.

Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Client has, at any time, the right to access, rectify, and object to the processing of their personal data (if not essential for order fulfillment or stay), by writing and providing proof of identity to:

GALACTUS INVEST
91 Cours Lafayette – 69006 LYON

The Client declares having read and accepted these General Terms and Conditions of Sale either by checking the appropriate box before proceeding with an online Order, or, in the case of an offline booking, through any other appropriate means.

ARTICLE 2 – RESERVATIONS

The Client selects on the website or indicates on any document provided by the Provider the services they wish to order, following these steps:

• Availability
• Selection of stay
• Choice of options
• Confirmation of the order

It is the Client’s responsibility to verify the accuracy of the Order and immediately notify the Provider of any error. The Order will only be considered final after the Client receives confirmation of its acceptance by the Provider, by email, postal mail, or by signing the contract in case of a booking directly at a point of sale.

Any Order placed on the website www.grouperomanee.com or on the individual campsite websites constitutes a contract formed remotely between the Client and the Provider.
Each Order is personal and cannot be transferred under any circumstance.
Customer service can be reached at: +33 (0)5 79 87 02 59 – reservation@grouperomanee.com.

Acceptance of these Terms and the conclusion of the Rental Contract assumes that the Client has the legal capacity to enter into a contract, or, in the case of incapacity, has the authorization of a legal guardian.

The pitches and accommodations offered on the Romanée website and at campsites under the “Romanée” brand are exclusively intended for private individuals.

For any GROUP reservation request, you must contact the campsite where you wish to book, either by phone, by email, or via our “Contact” section. The contacted campsite under the “Romanée” brand reserves the right to review and approve or decline the booking request.

It is reminded that every participant in the stay, regardless of age, counts as a full participant. Therefore, a baby (or a child) is counted the same as an adult.

In the case of booking a bare pitch, the Client must indicate the size of their vehicle (caravan, motorhome, trailer) in advance. Any error in dimensions may result in the Client being unable to stay on the pitch at their own expense.

ARTICLE 3 – PRICING

The Services offered by the Provider are charged at the rates in force on the website www.grouperomanee.com or on the individual campsite websites, or on any information material of the Provider, at the time of ordering by the Client. Prices are expressed in Euros, both excluding and including VAT.
The prices reflect any discounts granted by the Provider as shown on the website www.grouperomanee.com or on the individual campsite websites or other communication channels.

These prices are firm and non-revisable during their validity period, as indicated on the website www.grouperomanee.com or on the individual campsite websites, in the email, or in the written offer sent to the Client. After this period, the offer expires and the Provider is no longer bound by the prices.

They do not include processing and administrative fees, which are charged extra, as indicated on the website www.grouperomanee.com or on the individual campsite websites  or provided to the Client beforehand, and are calculated prior to placing the Order.
The amount payable by the Client corresponds to the total price of the purchase, including these fees.
An invoice is issued by the Seller and provided to the Client no later than when the balance is paid.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the municipality or inter-municipal authority, is not included in the prices. The amount is determined per person and per day and varies depending on the destination. It must be paid at the time of payment for the Service and appears separately on the invoice.

ARTICLE 4 – PAYMENT TERMS

4.1. DEPOSIT

Amounts paid in advance are considered deposits. They constitute a down payment on the total amount owed by the Client.
A deposit of 25% of the total price of the ordered Services is required at the time of booking by the Client. It must be paid upon receipt of the final rental contract and returned with the signed copy. It will be deducted from the total amount of the order. It is non-refundable in the event of cancellation of the stay.
The balance must be paid in full 30 days before the arrival date (failing which the booking may be canceled).

4.2. PAYMENTS

Payments made by the Client will only be considered final after the full amount has been effectively received by the Provider.
In the event of late payment beyond the deadline specified above or after the payment date shown on the invoice, late penalties will be applied automatically and legally at a weekly rate of 10% of the total price including VAT, without the need for any formalities or prior notice.
Late payment will trigger the immediate payment of all sums due by the Client, without prejudice to any other actions the Provider may take against the Client.

4.3. NON-COMPLIANCE WITH PAYMENT CONDITIONS

Additionally, the Provider reserves the right, in case of non-compliance with the above payment terms, to suspend or cancel the provision of the ordered Services and/or suspend the performance of its obligations after formal notice has remained ineffective.

ARTICLE 5 – PROVISION OF SERVICES

5.1. ACCESS AND USE OF SERVICES

Accommodation and the corresponding pitch may be occupied from 4:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure.
The remaining balance of the stay must be paid:

• 30 days before the arrival date (failing which the booking may be canceled);

Bare pitches may be occupied from 2:00 PM on the day of arrival and must be vacated by 12:00 PM (noon) on the day of departure. The full payment is required:

• 30 days before the arrival date (failing which the booking may be canceled) (intended for motorhomes, caravans, or tents).

Accommodations and pitches are intended for a specific number of occupants and may not be occupied by more than the specified number. Adding any additional accommodation to a pitch already equipped by the Provider is strictly prohibited.
Accommodations and pitches must be returned in the same clean condition as delivered. Otherwise, the tenant will be charged a flat-rate cleaning fee as indicated on the Provider’s website. Any damage to the accommodation or its equipment must be repaired immediately at the tenant’s expense. The end-of-stay inventory must strictly match the initial inventory.

Wearing a wristband provided by the campsite at the beginning of the stay may be mandatory to access the swimming pool and all campsite facilities. Failure to comply may result in denied access. One wristband will be issued per declared guest at the time of booking. Lending a wristband to a third party is strictly prohibited. Any lost wristband will be charged €10 (incl. VAT), payable at the end of the stay or when a new one is issued. The wristband may be “event-style,” i.e., impossible to remove without cutting it off, which the Client accepts.

It is prohibited to charge electric vehicles using the power supply of the mobile home. If the campsite is equipped with charging stations for electric vehicles, the Client may use them by paying the applicable rate. If not, the Client must charge their vehicle outside the campsite.

5.2. SECURITY DEPOSIT

For accommodation rentals, a security deposit of €200 is required on the day the keys are handed over. It will be returned on the day of departure, less any potential damage-related charges.
This deposit does not represent a limit of liability.

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CLIENT

No reduction will be granted in the case of late arrival, early departure, or a change in the number of participants (whether for part or for the whole stay).

6.1. MODIFICATION

In case of changes to dates or number of people, the Provider will make every effort to accommodate the request within availability limits and without guaranteeing success. Additional charges may apply.
Any request to shorten the stay will be treated as a partial cancellation subject to the conditions in Article 6.3.

6.2. INTERRUPTION

Early departure will not result in any refund from the Provider.

6.3. CANCELLATION

If a cancellation insurance was properly purchased and activated, the terms for cancellation and refund shall follow the insurer’s general conditions.
Note: Cancellation insurance can only be purchased during the initial booking request. The client agrees to read the proposed insurance conditions during their initial reservation.

Unless specific conditions were agreed upon at the time of booking, if no valid cancellation insurance has been taken out or properly activated, the cancellation penalties will be calculated as follows:

• Cancellation up to the 31st day before the scheduled arrival: 25% of the total stay amount will be retained by the Provider (corresponding to the deposit);
• Cancellation from the 30th to the 16th day before the scheduled arrival: 50% of the total stay amount will be retained by the Provider;
• Cancellation from the 15th day to the arrival date: 100% of the total stay amount will be retained by the Provider.

All cancellations must be submitted in writing to the manager of the accommodation site to be validly processed.

6.4. CANCELLATION DUE TO PANDEMIC

6.4.1. By way of exception to Article 6.3 CANCELLATION, if the establishment is partially or totally closed during the reserved dates (including any measure resulting in a full or partial ban on welcoming the public, and which directly affects the Client), due to a government decision and not attributable to the Provider, any amounts paid in advance will be refunded in accordance with the applicable laws or regulations governing such closures.
The Provider shall not be liable for any additional compensation beyond the refund of amounts already paid.

6.4.2. Any cancellation of the stay that is duly justified by the Client contracting COVID-19 (or another infection recognized as a pandemic) or being identified as a contact case, preventing them from participating in the stay on the planned dates, will not entitle the Client to a refund or termination compensation from the Provider. The Client must subscribe to cancellation insurance in line with Article 6.3 CANCELLATION.

6.4.3. If the Client is forced to cancel the entire stay due to government measures prohibiting travel (general or local lockdown, travel bans, border closures), even if the campsite is able to provide services, the Provider is under no obligation to issue a specific refund. Refer to Article 6.3 CANCELLATION.

6.4.4. If the Client has subscribed to specific insurance covering the risks mentioned in 6.4.2 or 6.4.3, they must handle the claims directly with the insurer.

ARTICLE 7 – CLIENT OBLIGATIONS

7.1. CIVIL LIABILITY INSURANCE

Clients staying on a pitch or in accommodation must be covered by civil liability insurance. Proof of insurance may be requested by the Provider before the start of the stay.
At least one adult (18 years or older) per reservation must be declared in the contract and be present for the entire duration of the stay. A minor is not permitted to stay alone on a pitch. Minors must have parental authorization to stay at the campsite.

7.2. PETS

Pets are accepted within the limit of one or two per accommodation (depending on the type of accomodation), under their owner’s responsibility, with the exception of exotic pets (NAC) and dangerous animals, including Category 1 and 2 dogs (as per Articles L.211-11 and L.211-12 of the French Rural Code).
Pets must always be kept on a leash within the campsite and must not be left alone in the accommodations, even temporarily.
Owners are responsible for picking up their pet’s waste and placing it in a bin.
Pets must be vaccinated, and the owner must hold an up-to-date vaccination record.
Pets are accepted upon payment of applicable fees set by the Provider and payable on-site.

7.3. CAMPSITE RULES

A set of campsite rules is displayed at the entrance of the establishment and at reception. Clients must read and adhere to them. A copy is available upon request.
Failure to comply with the campsite rules may result in termination of the accommodation contract and the immediate expulsion of the client and/or all occupants from the accommodation, without refund of any payments made.

ARTICLE 8 – PROVIDER OBLIGATIONS – WARRANTY

The Provider guarantees the Client, in accordance with legal provisions and at no extra cost, against any lack of conformity or hidden defect arising from a design or production flaw in the Services provided.

To assert their rights, the Client must notify the Provider in writing, with acknowledgment of receipt, of the existence of the defects or non-conformity within 24 hours of the provision of the Services.

The Provider will refund or rectify, or have rectified (as far as possible), any Services deemed defective as soon as possible and at the latest within two days after the defect is confirmed by the Provider.
Refunds will be issued either by bank transfer to the Client’s account or by bank check sent to the Client.

The Provider’s warranty is limited to the reimbursement of the Services actually paid for by the Client. The Provider cannot be held liable for delays or non-performance caused by an event of force majeure, as recognized by French jurisprudence.

The Services provided through the Provider’s website www.grouperomanee.com comply with the legal regulations in effect in France.

ARTICLE 9 – EXCLUSION OF PROVIDER’S LIABILITY

1. Pinecones and branches

The Provider shall not be held liable for material damage caused by falling branches or pinecones, including damage to Clients’ vehicles.
Pitches located near accommodations where vehicles are parked are particularly susceptible to this risk, despite regular professional pruning of trees.
The Client acknowledges awareness of this risk and accepts it, taking appropriate precautions (e.g., using protective covers).
If the Client wishes to avoid any such inconvenience, it is their responsibility to park in the designated area at the campsite entrance or in public spaces provided for that purpose.

1. Pools, basins, swimming

In accordance with the French Council of State’s opinion (Interior Section) No. 353 358 of January 26, 1993, pool supervision is not mandatory. Swimming is therefore at the user’s own risk.
Parents must strictly supervise their minor children.
Any accident or drowning occurring in the pools or basins is the sole responsibility of the user and/or the parents. Under no circumstances shall the Provider be held liable.

ARTICLE 10 – RIGHT OF WITHDRAWAL

Activities related to organizing and selling stays or excursions on specific dates or for a defined period are not subject to the right of withdrawal applicable to distance and off-premises sales, in accordance with Article L221-28 of the French Consumer Code.

ARTICLE 11 – PERSONAL DATA PROTECTION

The Provider, author of these terms, processes personal data based on the following legal grounds:

• On the basis of legitimate interest when pursuing the following purposes:
• Prospecting and marketing
• Managing relationships with clients and prospects
• Organizing, registering, and inviting clients to Provider events
• Processing, fulfilling, managing, and monitoring client requests and records
• Drafting legal documents on behalf of clients
• On the basis of legal and regulatory obligations for purposes such as:
• Anti-money laundering and terrorism financing, and combating corruption
• Invoicing
• Accounting

The Provider retains data only for the necessary duration of the intended purposes and in compliance with legal requirements.
Client data is retained for the duration of the contractual relationship plus 3 years for marketing purposes, unless otherwise required by law or limitation periods.

For anti-money laundering and terrorism financing, data is retained for 5 years after the relationship ends.
For accounting purposes, data is kept for 10 years from the fiscal year-end.

Prospect data is kept for 3 years if there is no participation in Provider events.

The data is intended only for authorized persons within the Provider’s organization.

In accordance with the Data Protection Act and the EU General Data Protection Regulation (GDPR), individuals have the right to access, rectify, query, restrict, transfer, or delete their personal data. They also have the right to object at any time, for reasons related to their particular situation, to the processing of personal data based on the Provider’s legitimate interest, and to opt out of direct marketing.

They may also define general or specific directives regarding the post-mortem exercise of these rights.

Requests can be made:

• By email: dpo@grouperomanee.com
• By mail: GALACTUS INVEST – 91 Cours Lafayette – 69006 LYON

They also have the right to lodge a complaint with the CNIL (French Data Protection Authority).

ARTICLE 12 – INTELLECTUAL PROPERTY

The content of the website www.grouperomanee.com and the individual campsite websites is the property of the Provider and its partners and is protected by French and international laws regarding intellectual property.

Any full or partial reproduction, distribution, or use of this content is strictly prohibited and may constitute counterfeiting.

Furthermore, the Provider retains ownership of all intellectual property rights for photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client’s request) for the provision of Services.
The Client is therefore prohibited from reproducing or exploiting these materials without the prior written and express authorization of the Provider, who may require financial compensation.

This also applies to names, logos, and all graphic or textual elements belonging to or used and distributed by the Provider.

ARTICLE 13 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and all resulting transactions are governed and interpreted under French law.

These Terms and Conditions are written in French. If translated into one or more other languages, only the French version will be legally binding in case of dispute.

ARTICLE 14 – DISPUTES

All disputes that may arise from transactions governed by these General Terms and Conditions of Sale — regarding their validity, interpretation, performance, termination, consequences, and aftermath — and that are not resolved amicably between the Client and the Provider, shall be submitted to the competent courts under standard legal conditions.

The Client is informed that they may, in any case, resort to a conventional mediation process or any other alternative dispute resolution method.

In accordance with the French Consumer Code provisions regarding “consumer dispute mediation,” the Client has the right to use the consumer mediation service offered by the Provider:

The proposed consumer mediator is CM2C (currently pending validation by the CECMC).
This mediation service can be reached:

• Online: https://cm2c.net
• By post: CM2C – 14 rue Saint Jean, 75017 PARIS

ARTICLE 15 – PRE-CONTRACTUAL INFORMATION – CLIENT ACCEPTANCE

The Client acknowledges having received, before placing the order, in a clear and understandable manner, these General Terms and Conditions of Sale and all the information listed in Articles L111-1 to L111-7 of the French Consumer Code, including:

• Key characteristics of the Services, depending on the communication medium and the relevant Services;
• The price of Services and related fees;
• Information regarding the identity, postal, telephone, and electronic contact details of the Provider and their activity, if not obvious from the context;
• Information on legal and contractual warranties and how to apply them;
• The functionality and interoperability of digital content, if applicable;
• The possibility of using mediation in case of dispute;
• Information on termination and other important contractual conditions.

By placing an order on the website www.grouperomanee.com or on the individual campsite websites, any individual or legal entity fully and unreservedly accepts these General Terms and Conditions of Sale.
This is expressly acknowledged by the Client, who waives the right to invoke any contradictory document, which would be unenforceable against the Provider.

Version applicable as of 22/05/2025