Welcome to the Groupe Romanée FAQ section, where we answer the most frequently asked questions about our 4 and 5 star campsites across France. Whether you’re planning a getaway to Brittany, an adventure near the Loire castles, or a relaxing stay at Lake Annecy, we’re here to ensure a hassle-free experience. Find out all you need to know about our premium services, idyllic locations and exclusive amenities. Our answers will help you prepare your perfect stay in the authenticity and comfort of our establishments.

Book and pay for my stay

How to make a reservation

You can reserve :

Your booking becomes definitive after payment of the 25% deposit, payable by credit card, cheque, vacation vouchers, CB 4x or bank transfer at the time of booking. All reservation requests must be accompanied by a deposit.

See our terms and conditions.

Can I book several accommodations online?

From our website, we invite you to make as many reservations as the number of accommodations you wish to book. If you have any queries, please contact us via our contact form www.grouperomanee.com/contact

Each accommodation has a maximum capacity in terms of number of people, including babies. On arrival, the number of people may not exceed the capacity of the accommodation booked.

When are the campsites open?

You can find this information on the home page of the chosen campsite.

Can I choose my location? (Pour2025)

When booking, you can tick the “choice of pitch” option. Available pitches will be indicated in “green” and those already reserved in “red”. There is a charge for this option. If the pitch is not available, the campsite will contact you to offer you another pitch.

How do I find the map of the campsite of my choice?

You can find the map from the home page of the chosen campsite, then by clicking on “ Campsite map” (last line at the bottom of the page).

How can I check that my reservation has been registered?

  • From your Romanée customer area by clicking on “My Reservations” using the login and e-mail address you received when you booked.
  • Call our reservation center or contact us via our contact form at www.grouperomanee.com/contact.

How can I make a group reservation?

For all group reservation requests (more than 5 accommodations), please contact us via the contact form www.grouperomanee.com/contact

How do I pay for my stay?

  • By credit card, this payment is secure: from the link you receive by e-mail when you confirm your reservation, by calling our reservation center or via our contact form www.grouperomanee.com/contact
  • By bank transfer: the transfer must be made to the account number indicated in the booking confirmation e-mail.
  • By cheque: to be sent by post to the address of the campsite where you have booked. Payment by cheque is possible up to 30 days before the start of your stay. Bank cheques must be sent within 7 days of booking. Upon receipt of your payment, you will receive a confirmation e-mail.
  • By Chèques-Vacances: to be sent by post with acknowledgement of receipt to the address of the campsite where you have booked. Payment by vacation vouchers is possible up to 30 days before the start of your stay. Vacation vouchers must be sent within 7 days of booking. Upon receipt of your payment, you will receive a confirmation e-mail.
  • By Chèque-Vacances Connect: follow the instructions on your ANCV mobile application. Please note that the minimum amount for this payment method is €20. You can also choose the amount you wish to use in Chèque-Vacances Connect. In this case, you will be asked to enter your credit card number to pay any additional amount before confirming payment.
  • CB 4x : Our financial partner FLOA, offers payment solutions for your purchases of goods and/or services, deferred, in 4 instalments by credit card. These payment solutions are reserved for individuals (natural persons of legal age) residing in France, who hold a Visa or MasterCard bank card with a validity date corresponding to the duration of the FLOA refund.

When do I pay my balance?

When :

  • For rentals, the balance must be paid at least 30 days before your arrival at the campsite. For pitches, the balance is payable on arrival at reception.

How :

  • By credit card; this payment is secure: from the link you receive by e-mail when you confirm your reservation, by calling our central reservation office or via our contact form www.grouperomanee.com/contact
  • By bank transfer: the transfer must be made to the account number indicated in the booking confirmation e-mail.
  • By cheque: to be sent by post to the address of the campsite where you have booked. Upon receipt of your payment, you will receive a confirmation e-mail.
  • By Chèques-Vacances: to be sent by post with acknowledgement of receipt to the address of the campsite where you have booked. Upon receipt of your payment, you will receive a confirmation e-mail.
  • By Chèque-Vacances Connect: contact the campsite where you have booked to indicate the amount you wish to pay in Chèque-Vacances Connect. A validation link will be sent to you by e-mail. Upon receipt of your payment, you will receive a confirmation e-mail.

Can I pay for my stay with VACAF?

Unfortunately, most of our campsites are not VACAF-approved. Only credit cards, bank transfers, cheques, vacation vouchers and e-vacances are accepted. For more information, please contact us by calling our reservation center or via our contact formwww.grouperomanee.com/contact

Changing my reservation

How can I change my stay?

To request a change to your stay, please contact the campsite where you have booked.

What are the modification conditions?

If you have not subscribed to the Soleil Garanti* option, you cannot modify your reservation once it has been validated.

If you have subscribed to the Soleil Garanti* option, you can modify your stay under the following conditions:

  • Up to 24 hours before arrival, the stay can be changed free of charge if it takes place during the current season. You don’t need to provide any proof, just a simple call or e-mail.
  • The stay can be postponed to new dates (within the same season).
  • In the event of a change, a price adjustment is required (reimbursement or payment of the price difference in relation to the new dates selected).

* Option valid for rental stays from 06/04 to 05/07 and from 29/08 to 22/09. This offer does not replace the other general terms and conditions of sale, which it merely supplements in the event of cancellation or modification of the stay. Non-retroactive offer. Can only be taken out at the time of booking. In the event of cancellation, full refund up to the amount paid by the customer.

Cancelling my reservation

How can I cancel my stay?

For all cancellation requests, please contact the campsite where you have booked.

What are the cancellation conditions?

Unless special conditions apply at the time of booking, if no cancellation insurance has been validly taken out or validly exercised, compensation for breach of contract will be calculated as follows:

  • Cancellation before the 90th day prior to the scheduled arrival date: the cancellation will be made free of charge and all sums paid will be reimbursed by the Provider.
  • Cancellation from the 90th day to the 31st day before the scheduled arrival date: 25% of the total amount of the stay will be retained by the Provider (corresponding to the amount of the security deposit).
  • Cancellation from the 30th day to the 16th day before the scheduled arrival date: 50% of the total cost of the stay will be retained by the Provider.
  • Cancellation from 15 th day on the scheduled arrival date: 100% of the total amount of the stay will be retained by the Service Provider.

If you have subscribed to the Soleil Garanti option, you can modify your stay under the following conditions:

  • Up to 24 hours before arrival, the stay can be changed free of charge if it takes place during the current season. You don’t need to provide any proof, just a simple call or e-mail.
  • The stay can be postponed to new dates (within the same season).
  • In the event of a change, a price adjustment is required (reimbursement or payment of the price difference in relation to the new dates selected).

Deadlines are calculated from the date of receipt of the cancellation request.

If you have taken out cancellation insurance, you will be subject to the cancellation conditions received from your insurer. The insurance company will examine your file according to the cancellation conditions you have subscribed to.

Unused benefits

If your stay is interrupted or shortened (late arrival, early departure), you will not be entitled to a refund unless you have taken out cancellation insurance; you are subject to the conditions received by your insurer.

Preparing my stay

Are babies and children counted in the number of people for accommodation?

At Romanée, families are welcome!

The maximum capacity shown for our rental units includes all participants in the stay, including children and babies.

Good news: there is no extra charge for children under 3 years of age all season long.

Can I bring my pet?

Pets are accepted on pitches and rental units at our campsites, subject to a daily fee payable on booking. Pets must be kept on a leash and have up-to-date vaccinations. Please note that rabies vaccination is compulsory.

It is forbidden to leave an animal alone on a pitch, tied up or locked in a car or in a rental unit. Dogs considered dangerous by law (categories 1 and 2) are not allowed on the campsite.

Only one pet per rental unit and/or pitch.

What time can I get there?

For rentals:

  • Arrivals are from 4 pm and departures before 10 am.
  • A late check-out option is available for a fee, except during high season (July-August). In this case, departure is possible up to 2pm.

    For pitches:

  • Arrivals are from 2 pm and departures before 12 pm.

For late arrivals after 7 p.m., please contact the campsite in advance and inform them of your arrival time.

Will I have to pay a deposit for my stay?

For rental stays, a deposit of 180 euros or 200 euros (depending on the campsite) will be required, by cheque or credit card.

For pitches, you may be asked to pay a deposit for the rental of a refrigerator or the loan of an adapter, or in the case of a PREMIUM pitch, to guarantee that the sanitary facilities and equipment provided are not damaged.

The full amount of the deposit will be returned to you no later than 3 days after your departure if the accommodation is left clean, after deduction of any compensation for damage, unpaid services or loss of keys given to you on arrival.

Are rentals equipped with air conditioning and heating?

You can find this information in the description of the chosen accommodation.

Are rentals equipped with a television?

You can find this information in the description of the chosen accommodation.

Are comforters provided in the rentals?

All our rentals are equipped with comforters and pillows. Bed linen and towels can be provided at extra cost.

For PREMIUM chalets and mobile homes, bed linen is included. Towels can be provided at extra cost.

For EXCLUSIVE mobile homes, beds are made up on arrival, towels are provided for all persons included in the booking, welcome products are supplied and end-of-stay cleaning is included. For reservations of more than 8 nights, a mid-stay cleaning is included.

What services are included in my reservation?

Your booking generally includes accommodation, access to campsite facilities such as swimming pools, playgrounds and entertainment, as well as other specific services mentioned at the time of booking.

Are there any on-site catering options?

Yes, our campsites usually have restaurants, snack bars or grocery stores to cater to your dietary needs. Specific details vary by campsite, please consult the information available when booking.

Are there any organized activities for children?

Yes, our campsites generally offer children’s entertainment programs in high season, including fun activities, kids’ clubs and shows for different age groups.

From what age are children looked after by activity leaders?

Our campsites welcome children aged 5 and over for a supervised activity. Remember to reserve a place for your child at the campsite reception, as the number of participants is limited.

What equipment should I bring with me?

We recommend that you bring your own personal belongings, such as clothes suitable for the season, towels, toiletries, and possibly sheets and pillows if you have not chosen the bed linen rental option.

Can I pitch a tent next to my mobile home?

No, a tent cannot be set up in front of the mobile home you have reserved.

Are there any additional costs?

Certain additional services or facilities may entail extra charges, such as bicycle rental, access to certain activities or tourist taxes. Please check your booking details for all applicable charges.

Are all swimsuits allowed in our pools?

No, only briefs, boxer shorts, one-piece and two-piece swimsuits are allowed.

What is the maximum capacity of my accommodation?

For rentals, the maximum capacity can be found on the description of each rental sheet.

Pitches
can accommodate up to 6 people.

Are the campsite facilities accessible to people with reduced mobility?

We strive to make our facilities accessible to as many customers as possible. Please contact us to discuss your specific requirements and for detailed information on the accessibility of our campsites.

How can I find out about local activities and attractions?

Our on-site teams are on hand to provide information on local attractions, excursions and activities available in the area. You can also consult the brochures and guides available at our campsite reception desks.

During my stay

Is end-of-stay cleaning included in my booking?

End-of-stay cleaning is not included in the price of the stay, except for Exclusif rentals.

On departure, you will be asked to (except for Exclusif rentals) :

  • Clean your accommodation and terrace thoroughly.
  • Empty the refrigerator.
  • Emptying and taking out the garbage cans.
  • Wash dishes and store in designated cupboards.
  • Remove disposable mattress protectors from beds.
  • Clean the plancha according to instructions (available in some rental properties).
  • Lock your accommodation and return the key to reception.

However, it is possible to subscribe to the “End of stay cleaning” supplement at the time of booking, by ticking the paying option in the “Supplements” section, or to indicate this when you call to book by telephone. You can also add it at the campsite reception no later than 48 hours before your departure.

If you opt for this supplement or if you stay in an Exclusive rental, you will be asked to :

  • Empty your garbage cans and fridge.
  • Washing dishes.
  • Lock your accommodation and return the key to reception.

Can I access the aquatic area without staying at the campsite?

Our aquatic areas are reserved exclusively for our customers. Thank you for your understanding.

Where can I find the campsite rules and regulations?

The campsite rules and regulations are posted at the campsite entrance, on our Romanée application and can be requested at reception.

If I have a problem during my stay, what should I do?

In the event of a problem or anomaly, please contact the campsite manager, who will do his utmost to meet your expectations.

After my stay

How can I find the invoice for my stay?

Invoices are sent automatically by e-mail when you hand in your key at reception. If you can’t find your invoice, you can contact the campsite you booked with directly and the invoice will be e-mailed to you again.

How can I contact our customer service?

If, despite our best efforts to ensure your complete satisfaction, you have a complaint during your stay at one of our campsites, we ask you to immediately inform the person in charge of reception on site, who will endeavour to provide you with a response.

For any disputes that cannot be resolved on site, please contact our customer service department via www.grouperomanee.com/contact. Our agents will then process your claim as quickly as possible.
In the event of a dispute not resolved by our customer service department, any campsite customer may refer the matter to a consumer ombudsman, within a maximum period of one year. Find out more about our terms and conditions.

My Romanée customer area

What information can I find on my account?

Your Romanée customer area gives you access to :

  • Your loyalty points kitty
  • Your reservation history and upcoming bookings
  • Your personal information

You can also pay your balance online or make a new reservation.

What benefits am I entitled to?

We reward your loyalty! Thanks to your number of points, you can move up to Romanée status and enjoy many additional benefits. Thus, for each euro consumed, you will earn 1.5 points.

To consult all the rules governing the use of loyalty points, go to the Loyalty Program page.

How can I make the most of my loyalty points?

At the time of booking, you can convert your points into discounts. If you wish to use your points when paying the balance, please contact the reception of the campsite where you have booked.

Other business

Where are our campsites located?

Find all our destinations here: www.grouperomanee.com/campings.

Do you offer half or full board?

All our campsites offer neither full nor half board.

We're only minors, can we make a reservation?

Unfortunately, we do not accept minors if no adult with parental authority is present during the entire stay.

What is the purpose of the Romanée application?

Discover the Romanée application that will make your vacations easier. You’ll find all the information you need for your vacation, and be kept up to date with the latest news and events… The Romanée application will undoubtedly be your best vacation companion.

Are camping pools heated?

The indoor pools are heated and open throughout the season. Outdoor pools can also be heated. Find out more about each campsite on the dedicated pages.

Is there a wifi service on the campsites?

We strive to offer you free Wi-Fi in common areas (reception, bar, restaurant, swimming pool). The flow rate can be different on each of our campsites. For further information, please contact the campsite you have booked with directly.

How can I apply for a job at Romanée?

Romanée is a company that recruits: permanent contracts, fixed-term contracts, seasonal workers (with the possibility of on-site accommodation). You can apply at www.grouperomanee.com/recrutement.

I'm interested in buying a mobile home, what should I do?

Become the owner of your own mobile home at a ROMANEE campsite in France.

Fill up on happiness every weekend, take advantage of the many activities, breathe, find yourself, finally take the time to live and enjoy.

Would you like a second home? A place where you can relax and spend time with friends? Opt for a mobile home at a campsite.

More and more French people are choosing the open-air hotel business. The reasons for its success are simple: it’s an affordable, friendly way to enjoy a vacation in direct contact with nature. Intergenerational, camping is ideal for those on a budget who want to live outdoors.

ROMANEE offers you the opportunity to become the owner of a mobile home and enjoy your haven of peace all season long. The purchase of a mobile home will enable you to realize your life project, such as going on vacation more often with family or friends.

To become an owner, please contact us at www.grouperomanee.com/contact or proprietaires@groupecamping.fr.

Do we have to sort it?

All our campsites have sorting columns for food, paper and packaging, cardboard and glass. Even on vacation, we’re doing our bit for the planet!

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