Frequently asked questions

To request a change to your stay, please contact the campsite where you have booked.

If you have not subscribed to the Soleil Garanti* option, you cannot modify your reservation once it has been validated.

If you have subscribed to the Soleil Garanti* option, you can modify your stay under the following conditions:

• Up to 24 hours before arrival, the stay can be changed free of charge if it takes place during the current season. You don’t need to provide any proof, just a simple call or e-mail.
• The stay can be postponed to new dates (within the same season).
• In the event of a change, a price adjustment is required (reimbursement or payment of the price difference in relation to the new dates selected).

* Option valid for rental stays from 06/04 to 05/07 and from 29/08 to 22/09. This offer does not replace the other general terms and conditions of sale, which it merely supplements in the event of cancellation or modification of the stay. Non-retroactive offer. Can only be taken out at the time of booking. In the event of cancellation, full refund up to the amount paid by the customer.

For all cancellation requests, please contact the campsite where you have booked.

Unless special conditions apply at the time of booking, if no cancellation insurance has been validly taken out or validly exercised, compensation for breach of contract will be calculated as follows:

• Cancellation before the 90th day prior to the scheduled arrival date: the cancellation will be made free of charge and all sums paid will be reimbursed by the Provider.
• Cancellation from the 90th day to the 31st day before the scheduled arrival date: 25% of the total amount of the stay will be retained by the Provider (corresponding to the amount of the security deposit).
• Cancellation from the 30th day to the 16th day before the scheduled arrival date: 50% of the total cost of the stay will be retained by the Provider.
• Cancellation from 15 th day on the scheduled arrival date: 100% of the total amount of the stay will be retained by the Service Provider.

If you have subscribed to the Soleil Garanti option, you can modify your stay under the following conditions:

• Up to 24 hours before arrival, the stay can be changed free of charge if it takes place during the current season. You don’t need to provide any proof, just a simple call or e-mail.
• The stay can be postponed to new dates (within the same season).
• In the event of a change, a price adjustment is required (reimbursement or payment of the price difference in relation to the new dates selected).

Deadlines are calculated from the date of receipt of the cancellation request.

If you have taken out cancellation insurance, you will be subject to the cancellation conditions received from your insurer. The insurance company will examine your file according to the cancellation conditions you have subscribed to.

If your stay is interrupted or shortened (late arrival, early departure), you will not be entitled to a refund unless you have taken out cancellation insurance; you are subject to the conditions received by your insurer.

At Romanée, families are welcome!

The maximum capacity shown for our rental units includes all participants in the stay, including children and babies.

Good news: there is no extra charge for children under 3 years of age all season long.

Pets are accepted on pitches and rental units at our campsites, subject to a daily fee payable on booking. Pets must be kept on a leash and have up-to-date vaccinations. Please note that rabies vaccination is compulsory.

It is forbidden to leave an animal alone on a pitch, tied up or locked in a car or in a rental unit. Dogs considered dangerous by law (categories 1 and 2) are not allowed on the campsite.

Only one pet per rental unit and/or pitch.

For rentals:

• Arrivals are from 4 pm and departures before 10 am.
• A late check-out option is available for a fee, except during high season (July-August). In this case, departure is possible up to 2pm.

  For pitches:

• Arrivals are from 2 pm and departures before 12 pm.

For late arrivals after 7 p.m., please contact the campsite in advance and inform them of your arrival time.

For rental stays, a deposit of 180 euros or 200 euros (depending on the campsite) will be required, by cheque or credit card.

For pitches, you may be asked to pay a deposit for the rental of a refrigerator or the loan of an adapter, or in the case of a PREMIUM pitch, to guarantee that the sanitary facilities and equipment provided are not damaged.

The full amount of the deposit will be returned to you no later than 3 days after your departure if the accommodation is left clean, after deduction of any compensation for damage, unpaid services or loss of keys given to you on arrival.

You can find this information in the description of the chosen accommodation.

You can find this information in the description of the chosen accommodation.

All our rentals are equipped with comforters and pillows. Bed linen and towels can be provided at extra cost.

For PREMIUM chalets and mobile homes, bed linen is included. Towels can be provided at extra cost.

For EXCLUSIVE mobile homes, beds are made up on arrival, towels are provided for all persons included in the booking, welcome products are supplied and end-of-stay cleaning is included. For reservations of more than 8 nights, a mid-stay cleaning is included.

Your booking generally includes accommodation, access to campsite facilities such as swimming pools, playgrounds and entertainment, as well as other specific services mentioned at the time of booking.

Yes, our campsites usually have restaurants, snack bars or grocery stores to cater to your dietary needs. Specific details vary by campsite, please consult the information available when booking.

Yes, our campsites generally offer children’s entertainment programs in high season, including fun activities, kids’ clubs and shows for different age groups.

Our campsites welcome children aged 5 and over for a supervised activity. Remember to reserve a place for your child at the campsite reception, as the number of participants is limited.

We recommend that you bring your own personal belongings, such as clothes suitable for the season, towels, toiletries, and possibly sheets and pillows if you have not chosen the bed linen rental option.

No, a tent cannot be set up in front of the mobile home you have reserved.

Certain additional services or facilities may entail extra charges, such as bicycle rental, access to certain activities or tourist taxes. Please check your booking details for all applicable charges.

No, only briefs, boxer shorts, one-piece and two-piece swimsuits are allowed.

For rentals, the maximum capacity can be found on the description of each rental sheet.

Pitches can accommodate up to 6 people.

We strive to make our facilities accessible to as many customers as possible. Please contact us to discuss your specific requirements and for detailed information on the accessibility of our campsites.

Our on-site teams are on hand to provide information on local attractions, excursions and activities available in the area. You can also consult the brochures and guides available at our campsite reception desks.

End-of-stay cleaning is not included in the price of the stay, except for Exclusif rentals.

On departure, you will be asked to (except for Exclusif rentals) :

• Clean your accommodation and terrace thoroughly.
• Empty the refrigerator.
• Emptying and taking out the garbage cans.
• Wash dishes and store in designated cupboards.
• Remove disposable mattress protectors from beds.
• Clean the plancha according to instructions (available in some rental properties).
• Lock your accommodation and return the key to reception.

However, it is possible to subscribe to the “End of stay cleaning” supplement at the time of booking, by ticking the paying option in the “Supplements” section, or to indicate this when you call to book by telephone. You can also add it at the campsite reception no later than 48 hours before your departure.

If you opt for this supplement or if you stay in an Exclusive rental, you will be asked to :

• Empty your garbage cans and fridge.
• Washing dishes.
• Lock your accommodation and return the key to reception.

Our aquatic areas are reserved exclusively for our customers. Thank you for your understanding.

The campsite rules and regulations are posted at the campsite entrance, on our Romanée application and can be requested at reception.

In the event of a problem or anomaly, please contact the campsite manager, who will do his utmost to meet your expectations.

Invoices are sent automatically by e-mail when you hand in your key at reception. If you can’t find your invoice, you can contact the campsite you booked with directly and the invoice will be e-mailed to you again.

If, despite our best efforts to ensure your complete satisfaction, you have a complaint during your stay at one of our campsites, we ask you to immediately inform the person in charge of reception on site, who will endeavour to provide you with a response.

For any disputes that cannot be resolved on site, please contact our customer service department via www.grouperomanee.com/contact. Our agents will then process your claim as quickly as possible.
In the event of a dispute not resolved by our customer service department, any campsite customer may refer the matter to a consumer ombudsman, within a maximum period of one year. Find out more about our terms and conditions.

Your Romanée customer area gives you access to :

• Your loyalty points kitty
• Your reservation history and upcoming bookings
• Your personal information

You can also pay your balance online or make a new reservation.

We reward your loyalty! Thanks to your number of points, you can move up to Romanée status and enjoy many additional benefits. Thus, for each euro consumed, you will earn 1.5 points.

To consult all the rules governing the use of loyalty points, go to the Loyalty Program page.

At the time of booking, you can convert your points into discounts. If you wish to use your points when paying the balance, please contact the reception of the campsite where you have booked.

Find all our destinations here: www.grouperomanee.com/campings.

All our campsites offer neither full nor half board.

Unfortunately, we do not accept minors if no adult with parental authority is present during the entire stay.

Discover the Romanée application that will make your vacations easier. You’ll find all the information you need for your vacation, and be kept up to date with the latest news and events… The Romanée application will undoubtedly be your best vacation companion.

The indoor pools are heated and open throughout the season. Outdoor pools can also be heated. Find out more about each campsite on the dedicated pages.

We strive to offer you free Wi-Fi in common areas (reception, bar, restaurant, swimming pool). The flow rate can be different on each of our campsites. For further information, please contact the campsite you have booked with directly.

Romanée is a company that recruits: permanent contracts, fixed-term contracts, seasonal workers (with the possibility of on-site accommodation). You can apply at www.grouperomanee.com/recrutement.

Become the owner of your own mobile home at a ROMANEE campsite in France.

Fill up on happiness every weekend, take advantage of the many activities, breathe, find yourself, finally take the time to live and enjoy.

Would you like a second home? A place where you can relax and spend time with friends? Opt for a mobile home at a campsite.

More and more French people are choosing the open-air hotel business. The reasons for its success are simple: it’s an affordable, friendly way to enjoy a vacation in direct contact with nature. Intergenerational, camping is ideal for those on a budget who want to live outdoors.

ROMANEE offers you the opportunity to become the owner of a mobile home and enjoy your haven of peace all season long. The purchase of a mobile home will enable you to realize your life project, such as going on vacation more often with family or friends.

To become an owner, please contact us at www.grouperomanee.com/contact or proprietaires@groupecamping.fr.

All our campsites have sorting columns for food, paper and packaging, cardboard and glass. Even on vacation, we’re doing our bit for the planet!